Buying Your Card
You may register your Smart Card by emailing your Card Number, Full Name, and National ID/Student Card or Passport details to the following email address: customerservices@kigalibusservices.com.

If in case of lost or stolen card, you may come to the Head Office of Kigali Bus Services Ltd. at Gakinjiro with your official identity card to request a new card.

  • Your old card will be blacklisted and you may get a replacement card with any balance or time remaining from your old card for a replacement Fee of RWF5,000.
  • Please be aware that from the time of reporting your card lost or stolen, it takes a period of 48 hours before we can blacklist the card. If in this time the card has been used you will lose that amount of credit.
Note: Any abuse of your card shall cause your card to be blacklisted!
Official Launch: August 30, 2013 13.00 (local time)
Kigali Bus Services Ltd., with the presence of Lord Mayor and Minister of Transport and Director General of RURA, officially launches its service to Zone 1 in Kigali.
New Bus Route
We are pleased to announce that Kigali Bus Services Ltd. has won the tender for Zone 1 in Kigali. For the routes and timetables please refer to the following link:
Zone 1 Routes and Timetables
New Twende Smart Cards
We now offer Twende Smart Cards for Daily Unlimited Pass and Monthly Unlimited Pass.

Daily Unlimited Pass are available for RWF 600 and Monthly Unlimited Pass are available for RWF 10,000.

Single fare paper ticket will still be available for RWF 250.