You may register your Smart Card by emailing your Card Number, Full Name, and National ID/Student Card or Passport details to the following email address: email@example.com.
If in case of lost or stolen card, you may come to the Head Office of Kigali Bus Services Ltd. at Gakinjiro with your official identity card to request a new card.
Note: Any abuse of your card shall cause your card to be blacklisted!
- Your old card will be blacklisted and you may get a replacement card with any balance or time remaining from your old card for a replacement Fee of RWF5,000.
- Please be aware that from the time of reporting your card lost or stolen, it takes a period of 48 hours before we can blacklist the card. If in this time the card has been used you will lose that amount of credit.