Kigali Bus Services Ltd.
PO BOX 1266
Kigali Rwanda
Customer Service
Our Customer Service is available to assist you with any difficulties you may have when travelling with Kigali Bus Services Ltd. You may contact Customer Services by email at:

Kigali Bus Services Ltd. is a customer oriented company and is always looking to provide the best possible experience for its customers, so if you ever encounter any difficulty please do not hesitate to contact Customer Services.

Toll Free Number: 4031

Depot & Offices
Kigali Bus Services Ltd. is now operating from their depot and offices in Gakinjiro.
How To Get There?
  1. From the opposite of Salt & Pepper Indian Restaurant, take the dirt road down about 50 metres
  2. On your left are two large metal brown doors, this is the entrance to the Depot and the office buildings.
Official Launch: August 30, 2013 13.00 (local time)
Kigali Bus Services Ltd., with the presence of Lord Mayor and Minister of Transport and Director General of RURA, officially launches its service to Zone 1 in Kigali.
New Bus Route
We are pleased to announce that Kigali Bus Services Ltd. has won the tender for Zone 1 in Kigali. For the routes and timetables please refer to the following link:
Zone 1 Routes and Timetables
New Twende Smart Cards
We now offer Twende Smart Cards for Daily Unlimited Pass and Monthly Unlimited Pass.

Daily Unlimited Pass are available for RWF 600 and Monthly Unlimited Pass are available for RWF 10,000.

Single fare paper ticket will still be available for RWF 250.